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Privacy Policy

Last Updated: January 29, 2026

Welcome to Orthotics Limited. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and when you engage our services for prosthetic and orthotic care. It also tells you about your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

A. Patient Health Information (PHI)

If you are a patient receiving prosthetic or orthotic services, we collect sensitive data necessary for your treatment:
  • Identity Data: First name, last name, date of birth, and gender.
  • Medical Data: Medical history, amputation details, physical measurements, gait analysis, diagnostic imaging (X-rays, scans), and prescriptions from referring physicians.
  • Device Data: Specifications regarding the custom fabrication of your prosthetic or orthotic device.


B. Contact & Financial Information

Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details.
Insurance Data: Policy numbers, coverage details, and authorization information required for third-party billing.

C. Technical Website Data

Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Treatment: To design, manufacture, fit, and adjust prosthetics and orthotics customized to your body.
  • Coordination of Care: To communicate with your physical therapists, surgeons, or primary care physicians to ensure a cohesive rehabilitation plan.
  • Payment: To bill you or your insurance provider for the devices and services rendered.
  • Operations: To manage our clinic, improve our website functionality, and comply with safety regulations.


Disclosure of Your Personal Data

We do not sell your personal data. We may share your personal data with the parties set out below for the purposes set out in Section 3:

  • External Fabricators: Specialized laboratories that assist in the manufacture of complex custom devices (under strict confidentiality agreements).
  • Healthcare Providers: Doctors and therapists directly involved in your care.
  • Insurers & Payors: To process claims and verify eligibility.
  • Service Providers: IT and system administration services that host our secure patient databases.


Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
Encryption: Our website and patient databases utilize SSL/TLS encryption.
Access Control: Access to your personal information is limited to employees, contractors, and agents who have a business need to know. They are subject to a duty of confidentiality.

Cookies and Tracking

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please use our contact page.